Returns & Exchanges Policy

Effective Date: [Insert Date]

Where Is Wonderland is committed to providing a smooth and satisfying shopping experience. This policy outlines the terms and conditions under which returns and exchanges are accepted for purchases made through www.whereiswonderland.com.au.

1. Eligibility

Returns and exchanges are accepted under the following conditions:

• The request is made within 7 days of receiving the order.

• The item is in new, unused condition, with original packaging intact.

• The return or exchange applies to both defective and non-defective products.

2. Return & Exchange Methods

Customers may return or exchange items via the following methods:

• By mail: A prepaid return shipping label is included in your package.

• Drop-off location: Available upon request for eligible locations.

3. Costs & Fees

• Return shipping: Free. A return label is provided with each eligible order.

• Restocking fees: None. We do not charge any restocking fees.

• Exchanges: Processed free of charge, subject to stock availability.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

• Items that have been used, damaged, or are not in their original packaging.

• Returns requested after the 7-day window from delivery date.

5. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact us via email at:

📧 hello@whereiswonderland.com.au
Please include your order number, a brief description of the issue, and whether you are requesting a return or exchange.

6. Refunds

Refunds will be issued to the original payment method once the returned item has been received and inspected. Processing may take up to 5 business days after receipt.

7. Contact

For further information or assistance, please contact us at:

Where Is Wonderland
📧 hello@whereiswonderland.com.au
🌐 www.whereiswonderland.com.au